Privacy Policy

Last updated: June 2026

1. Information We Collect

When you contact Elarkx Solution through our website, chatbot, or contact forms, we may collect:

  • Personal identification information: Name, email address, phone number
  • Project information: Project type, location, budget range, timeline preferences
  • Communication records: Chat transcripts, email correspondence, form submissions
  • Technical data: IP address, browser type, pages visited (via standard analytics)

2. How We Use Your Information

Elarkx Solution uses collected information to:

  • Respond to your inquiries and provide construction estimates
  • Schedule consultations and site visits
  • Improve our website and chatbot experience
  • Send relevant project updates (only with your consent)
  • Comply with legal obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Data Storage & Security

Your data is stored securely on encrypted servers. We implement industry-standard security measures including SSL encryption, firewalls, and access controls. Chat conversations are stored temporarily for lead qualification and customer service improvement.

4. Cookies

Our website uses essential cookies for functionality and analytics cookies to understand visitor behavior. You can disable cookies in your browser settings, though some features may not function properly.

5. Third-Party Services

We use trusted third-party services including:

  • Google Fonts and Google Analytics (analytics)
  • OpenRouter AI (chatbot intelligence)
  • Hostinger (website hosting)

These services have their own privacy policies governing data handling.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Withdraw consent for communications at any time
  • Request a copy of your data in a portable format

To exercise these rights, contact us at guilherme@lealpacheco.com.

7. Contact

For questions about this Privacy Policy:

Elarkx Solution
253 Osborn Street, Fall River, MA 02724
Phone: +1 (774) 955-3628
Email: guilherme@lealpacheco.com